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Relationship Manager
Port Louis, Mauritius
Port Louis, Mauritius
Our Private Banking Department is looking for a Relationship Manager!
Job Purpose
The Relationship Manager is responsible for supporting the Team Leader and Head of Private Banking to deliver professional strategic co-ordination to develop the Local and International market for both UHNWI and Partners with regards to products and all financial aspects of Private Banking of Bank One, as well as increasing net profit and Asset under Custody (AUC).
Key Responsibilities
- Managing a portfolio of new and existing clients at Bank One Private Banking with the aim of generating income.
- Identify potential prospects and develop a portfolio of UHNWI.
- Establish and develop strong partnerships with other business lines and present credit files and monitor arrears and excesses.
- Research, create and follow up a Network of Referrers for Onboarding New Customers.
- Conduct annual, and if appropriate, interim reviews of customers’ borrowing facilities and with non-borrowing customers.
- Assist the Team Leader to Perform sales and cross-selling activities for the clients comprising of asset management, treasury (FX, structured products) and deposits as well as selling Bank One Custodian platform and Securities services.
- Ensure high standards of private wealth management, customer service and relationship management.
- Monitor performance against sales budget and take proactive measures to manage performance.
- Assist the Team Leader to train/coach the existing Private Banking staff to enhance/ develop their skill levels, with focus to deepen the existing Private Banking activities and attract new clients.
- Ensure control systems put in place are adhered to in full to minimize risk of loss to the bank.
- Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Policies.
- Understand and manage risks and risks events (incidents) relevant to the role.
- Process in timely manner requests from customers.
- Liaise with business lines to ensure that all client's requests are met within agreed deadline.
- Maintain integrity of clients’ credit portfolio through effective monitoring, early action and remedial actions to ensure minimal non-performance advances.
- Maintain and engage regular contact with customers to ensure Client Due Diligence (CDD) and enhance Due Diligence (EDD) and report any changes in customer profile accordingly.
- Ensure compliance with KYC policies and procedures of the Bank.
- Keep abreast of general events having bearing on private banking business.
Qualifications & Experience:
- Degree in Banking/Finance or any relevant field, however a master’s degree would be more advantageous.
- Experience of the Sub-Saharan and international market would be an advantage.
- Minimum of 5 years working experience in the banking sector in a similar position.
Technical & Soft Skills:
- Possess strong commercial judgement, professional maturity and results orientated.
- Strong Knowledge of Credit Risk Procedures.
- Knowledge of the banking industry, banking products and regulatory framework is desirable.
- Sound operational and risk management knowledge.
- Excellent financial acumen and strong analytical abilities.
- Excellent oral and written communication skills.
- Able to convey information effectively and convincingly at all levels both in French and in English
- Deep knowledge and clear vision of high-net-worth marketplace and products
Location: Port Louis
Closing Date: 16th January 2026
If you are ready to make a difference, we want to hear from you.
Incomplete applications will be automatically disqualified.
Management reserves the right not to make any appointment following this advertisement.
Customer Operations Assistant
Port Louis, Mauritius
Port Louis, Mauritius
Are you looking for the next challenge to boost your career in the Customer Operations Team!
Apply today for the position of Customer Operations Assistant in our Customer Operations Team and be part of a visionary team committed to excellence and innovation!
Role Overview
The Customer Operations Assistant is responsible for ensuring seamless customer interactions with the bank, maintaining efficient service delivery, and providing operational support across various banking products and services. This role involves managing customer inquiries, resolving issues, processing transactions, and ensuring compliance with banking regulations and policies.
Main Responsibilities
Customer Service & Support:
- Respond to customer inquiries via various channels viz phone, email, Teams, or in-person, ensuring
- excellent customer service.
- Provide clear and accurate information about banking products, services, policies, and procedures.
- Handle and resolve customer complaints or issues in a timely and efficient manner, ensuring customer
- satisfaction.
- Assist customers with account inquiries, balance updates, and transactional history
- Support customers in managing their IB accounts, including updating personal information, resetting and
- activating passwords.
Transaction Processing:
- Process various banking transactions, including deposits, withdrawals, fund transfers.
- Ensure all transactions are completed accurately, adhering to bank policies and regulatory requirements.
- Verify customer identities by effecting Call backs or Video Calls and ensure compliance with security protocols per Bank’s One internal policy and procedures
- Escalate transactions for recommendations and approval as per Approval Matrix
Compliance and Documentation:
- Ensure all operational procedures are conducted in accordance with bank policies, regulatory regulations, and legal requirements.
- Assist with the preparation and management of necessary documentation for banking transactions.
- Maintain accurate records of customer interactions and transactions in the bank's system.
Risk & Control
- Cross check customer information with internal system before processing
- Use checklist to review and verify all instructions details before submitting for processing
- Ensure call backs effected to the right person
Collaboration and Team Support:
- Work closely with other departments (e.g., sales, credit, compliance) to ensure a cohesive customer
- experience.
- Support the onboarding and training of new staff members within the customer operations team.
Performance and Reporting:
- Meet or exceed performance metrics and service level agreements (SLAs) for customer response times
- and transaction processing.
- Report customer feedback, recurring issues, and suggestions for process improvement to management.
Essential Educational and / or Training Qualifications & Certificates:
- High school diploma or equivalent; a degree in business, finance, or related field preferred.
Preferred Experience and Knowledge:
- Min 1-3 year’s experience in the Banking sector
- Proven experience in customer service or banking operations is a plus.
- Strong communication and interpersonal skills.
- Excellent attention to detail and problem-solving abilities.
- Ability to handle multiple tasks efficiently in a fast-paced environment.
- Knowledge of banking products, services, and regulatory requirements is preferred.
- Proficient in Microsoft Office Suite and banking software.
Necessary Technical / Functional Skills:
- Very Detailed Oriented
- Communication Skills
- Spoken English & French
- Interpersonal Skills
Personal Attributes
- Strong customer-focused attitude and a commitment to providing a high level of service.
- Ability to work well under pressure and manage time effectively.
- A proactive and solution-oriented approach to problem-solving.
- Team player with a positive and collaborative work ethic.
Location: Port Louis
Closing Date: 16th January 2026
If you are ready to make a difference, we want to hear from you.
Incomplete applications will be automatically disqualified.
Management reserves the right not to make any appointment following this advertisement.
Assistant Trade Finance
Port Louis, Mauritius
Port Louis, Mauritius
HERE IS YOUR CHANCE TO SHINE!
Our Trade Finance Department is looking for their future Assistant Trade Finance!
Job Purpose:
Process accurately and in a timely manner Trade Finance transactions according to guidelines, policies, procedures, and security measures for the smooth running of the department.
Key Responsibilities:
Ensure the following tasks are completed as per established process:
- Processing of Inwards and Outward Remittances
- Attending Queries both Internal and External stakeholders
- Reconciliations of Nostro
Duties:
- Act as a liaison, provide/services information, answer questions and resolve any emerging problems that our customer might face with accuracy and efficiency.
- Participate in the formulation, communication, and implementation of individual and department objectives to focus on initiatives, facilitate monitoring and ensure cascading of objectives.
- Abide to AML/CFT and Sanction policies.
- Bank level performance with respect to AML and Regulatory compliance and performance with respect to AML and Regulatory compliance
- Ensure that all bookings (TS Sheet) requests are done correctly and submitted to Treasury within cut-off time. Monitor, Reconcile and Approve
- Maintenance of Logs and data for reporting purposes
- Process accurately transactions and update records within agreed deadlines and report any discrepancy to Supervisor and other concerned parties for actions to ensure data integrity and continuity in the flow of Trade Finance activities
- Provide advice and guidance to internal customers on services to always ensure efficient customer service.
- Monitor and attend to queries received from Customers, Lines of Business and Banks to ensure they are being attended to within set frame.
- Carry out investigations to identify the root cause of errors and take corrective measures for any discrepancy for effective processing of transactions and avoid re-occurrence.
- Ensure all tasks assigned have been processed and pending tasks are reported to the Line Managers.
- Archive electronically and file physical documents as per established procedures for ease of future reference.
- Build good relationship within Trade Finance Dept and with stakeholders
- Any other duties as may be assigned by Supervisor and Line Managers.
Qualification and Experience
- Fully conversant with AML/CFT and Sanctions Policies.
- Good Communication skills in English and French
- Good written and spoken skills in English and French
- HSC with at least pass in main subjects and School Certificate with credit in at least five subjects including English Language, French and Mathematics or Principles of Accounts obtained at not more than two sittings.
- Degree will be a definite advantage
- At least 2 years of relevant experience in a banking or financial industry.
Knowledge, Expertise
- Good organizational skills, diligence, and follow through with the ability to multi-task.
- Good knowledge of end-to-end processes for Remittances (Inw/Out)
- Sound knowledge of the above-mentioned processes / systems / controls / risk mitigation actions
- Demonstrate good proficiency and knowledge of Microsoft Office
Location: Port Louis
Closing Date: 16th January 2026
If you are ready to make a difference, we want to hear from you.
Incomplete applications will be automatically disqualified.
Management reserves the right not to make any appointment following this advertisement.
Cutting Manager
Madagascar
Madagascar
Career Opportunity
Tropic Knits Group, part of the textile cluster of CIEL Group, is one of the largest Fine Knits manufacturers in the Indian Ocean. Our clients, based in the UK, Europe, South Africa and USA, include some of the world's best known high street retailers and sports brand. Tropic Knits Group is a global entity which operates factories in Mauritius, Madagascar and India.
Cutting Manager
We are currently looking for a Cutting Manager to join the team at our Tropic Madagascar unit.
In this role, the successful candidate should be a team player with a keen eye for detail and problem-solving skills with a goal to produce accurate and timely reports.
What you will be doing:
- Ensure execution of cutting plans aligned with production needs.
- Control marker making and fabric laying procedures.
- Approve first-layer cut panels and ensure pilot audits before bulk cutting.
- Conduct regular audits on cut panel quality.
- Analyze cutting defects and implement corrective and preventive actions.
- Lead daily meetings and report KPIs to management.
- Prepare skill matrix and training roadmap for cutting team members.
- Ensure cutting equipment is well-maintained in collaboration with the maintenance department.
- Maintain cutting reports, including fabric consumption, wastage, output, and efficiency.
- Resolve operational issues promptly to avoid delays or quality problems.
What are we looking for?
- Diploma/Degree in Apparel Manufacturing, Garment Technology, or related field
- Certificate in CAD software
- 5–7 years of progressive experience in garment cutting; minimum 2 years in a managerial role
- Experience in T Shirt manufacturing is a strong advantage
- Hands-on experience in marker making, fusing, layering, and machine cutting
- Exposure to lean manufacturing and continuous improvement systems preferred
Location: Madagascar
Closing date: 16th January 2026
Management reserves the right to call only the best candidates for an interview. If you have not received any communication after the deadline, feel free to call us for any query.
Cluster Security Manager
Flic-en-Flac, Mauritius
Flic-en-Flac, Mauritius
Career Opportunity
Sunlife is one of the leading hospitality groups in the Indian Ocean, with over 45 years of industry experience and a team of 3,000 employees. Also, part of CIEL Group, Sunlife has a portfolio of five beach resorts in Mauritius. The group also oversees two world-renowned golf courses: Ile aux Cerfs Golf Club and Anahita Golf Course.
Cluster Security Manager
Sugar Beach and La Pirogue are looking for a Cluster Security Manager who will be responsible for the coordination, planning, organisation, maintenance and supervision of all aspects of operation in the Resort's Security Department for the security and safety of its property, associates and guests.
Main Responsibilities
- Initiates, directs and controls activities of all security personnel in order to ensure efficient discharge of their duties and responsibilities in accordance with authorised policies and procedures;
- Ensures that the organisation meets all agreed security;
- Maintains and improves mechanisms for risk assessment and disseminate feedback to the appropriate internal entities;
- Initiates and finalises fact-finding investigation on any unusual or incidents that may occur within the Resort; and
- Coordinates with external specialists in analysing the Resort’s safety and security risks and in developing the appropriate policies and procedures
Profile
- Studied at least up to High School Certificate; Certified Security Professional (Ex-armed forces staff or police personnel);
- Proficient in English and French (written and spoken);
- IT Proficient (MS Word and Excel); Minimum 2 years’ experience as Security Manager or in a leading role in the Security department;
- Experience in crisis management, conducting investigations and decision-making;
- Actively involved with law enforcement agents; Ability to conduct training drills;
- Willingness to work long hours and under pressure;
- Good leadership skills, with ability to relate with all levels of staff; and
- Assertive, result-oriented and proactive
Location: Flic-en-Flac, Mauritius
Closing date: 16th January 2026
Management reserves the right to call only the best candidates for an interview. If you have not received any communication after the deadline, feel free to call us for any query.
Executive - Client Services
Ebene, Mauritius
Ebene, Mauritius
Career Opportunity
Mauritius International Trust Company Limited (“MITCO” or the “Company”), which forms part of the finance cluster of the CIEL Group, is one of the oldest and well-established Management Companies in Mauritius and provides advisory, structuring, set-up, administering, company secretarial, compliance, professional outsourcing and back-office services to its clients.
MITCO is currently looking for a high-caliber and dynamic Executive - Client Services.
Executive - Client Services
Reporting to the Manager - Client Services, the selected candidate will assist MITCO in acting as the Company Secretary of client companies and provision of administration services.
What you will be doing:
- Ensure client entities statutory data/static data are properly maintained and up to date;
- Ensure payments are accurately & properly processed and approved;
- Arrange for opening of bank accounts in Mauritius and abroad;
- Ensure statutory registers are properly maintained;
- Process wire transfers and maintain bank analysis;
- Liaise with clients to obtain supporting documents and banks to ensure timely processing of transactions;
- Draft simple to medium complexity resolutions/minutes, letters and any other documents as are expected;
- Deal with incoming correspondence expeditiously;
- Follow established company and regulatory policies and procedures;
- Comply with all anti-money laundering laws, regulations, policies and procedures;
- Liaise with the data management team to ensure accurate filings and data updates on the system;
- Liaise with the client to obtain certified KYC/CDD document and conduct screenings as per defined procedures;
- Ensure timely completion of timesheets;
- Assist in the statutory audit queries;
- Undertake Ad hoc tasks – such as assisting in remediation, filing, scanning, change in directorship, change in bank signatories, IB application, updated call back and forms.
What are we looking for?
- Holder of a relevant degree (e.g. Management, Law, International Business, Finance);
- At least 2-3 years of working experience within the Finance Industry/ the Global Business Sector;
- Good understanding of the fundamental principles of trust and company administration;
- Computer literate with Microsoft Office products;
- General understanding of company policies and procedures;
- Ability to navigate through different portfolios and work in a team.
Location: Ebene, Mauritius.
Closing Date: 16th January 2026
Management reserves the right to call only the best candidates for an interview. If you have not received any communication after the deadline, feel free to call us for any query.
Senior Executive - Client Services
Ebene, Mauritius
Ebene, Mauritius
Career Opportunity
Mauritius International Trust Company Limited (“MITCO” or the “Company”), which forms part of the finance cluster of the CIEL Group, is one of the oldest and well-established Management Companies in Mauritius and provides advisory, structuring, set-up, administering, company secretarial, compliance, professional outsourcing and back-office services to its clients.
MITCO is currently looking for a dynamic and seasoned Senior Executive - Client Services.
Senior Executive - Client Services
Reporting to the Manager - Client Services, the selected candidate will assist MITCO in acting as the Company Secretary of client companies and provision of administration services.
What you will be doing:
- Assist team members in opening of bank accounts in Mauritius and abroad;
- Ensure that statutory registers are properly maintained;
- Ensure regulatory filings are made with Registrar and FSC;
- Responsible for FATCA and CRS reporting, if any, to Mauritius Revenue Authority;
- Ensure that board and shareholder’s meeting are organized as per defined procedures and minutes written and circulated in a timely manner;
- Guide the directors as to their duties, responsibilities and powers and changes in regulatory requirements;
- Conduct/review due diligence on investors/shareholders as per the Financial Intelligence and Anti-Money Laundering Act 2002 and the Code on the Prevention of Money Laundering and Terrorist Financing;
- Review of bank transactions prior execution;
- Responsible to efficiently process payments;
- Draft/review standard agreements such as consultancy/loan/agency agreements;
- Conduct regular reviews of company and trust files to ensure compliance with all relevant local acts and regulations;
- Assure all CDD on file are up to date;
- Ensure all correspondence and other communication is attended to professionally and promptly;
- Follow established company and regulatory policies and procedures;
- Ensure that all processes and checklists are followed diligently;
- Draft complex resolutions, letters and any other documents as are expected;
- Comply with all anti-money laundering laws, regulations, policies and procedures.
What are we looking for?
- Holder of a relevant degree (e.g. Management, Law, International Business, Finance);
- At least 5 years of working experience within the Finance Industry/ the Global Business Sector; either ACIS/ACCA qualified or party qualified or STEP member;
- Ability to work methodically and accurately;
- Good understanding of the fundamental principles of trust and company administration;
- General understanding of company policies and procedures;
- Ability to navigate through different portfolios and work in a team.
Location: Ebene, Mauritius.
Closing Date: 15th January 2026
Management reserves the right to call only the best candidates for an interview. If you have not received any communication after the deadline, feel free to call us for any query.